{"id":1266,"date":"2026-06-24T10:24:23","date_gmt":"2026-06-24T10:24:23","guid":{"rendered":"https:\/\/casasupertubos3.wiseweb.pt\/?page_id=1266"},"modified":"2026-07-17T14:51:45","modified_gmt":"2026-07-17T14:51:45","slug":"ajuda-e-perguntas-frequentes-2","status":"publish","type":"page","link":"https:\/\/casasupertubos3.wiseweb.pt\/en\/ajuda-e-perguntas-frequentes-2\/","title":{"rendered":"Help & FAQ"},"content":{"rendered":"
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HELP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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What time can I check in and check out? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Check-in:<\/b> From 15h00 to 20h00.
Check-out:<\/b> Until 11:00 a.m. (the keys must be left inside the accommodation).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I check in after 8:00 p.m.? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. After 8:00 p.m., check-in is done digitally (via video and with a code sent by SMS to the phone number on the reservation). If you prefer a check-in presencial ap\u00f3s as 20h00<\/b>, this will have an additional cost of \u20ac10, paid directly to the person who will check you in.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is it possible to do a late check-out? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, upon request. You may extend your stay until 2:00 p.m., but only if theres no other reservation<\/b> entering the same accommodation on that day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is included in the price of the stay? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All taxes, bed linen, towels, shower gel and shampoo, Wi-Fi internet access, and weekly cleaning are included. In Apartments 1 to 8, breakfast and bicycle use are also included.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do cancellations work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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  • Up to one week before check-in:<\/b> Cancellation is free of charge. The prepayment will be refunded by bank transfer or PayPal.<\/p><\/li>

  • Less than one week before check-in:<\/b> The prepayment is not refunded in cash, but you receive a Voucher worth 100% of the amount.<\/b> to be used for a future stay with us.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Is any advance payment required? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    For bookings made during the high season,<\/b>a 30% prepayment of the total booking amount is required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Can I bring my pet? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    As a rule, pets are not allowed,<\/b> in our accommodations. If you bring a pet without prior notice or authorisation, there will be an additional 20% charge on the total stay, and you must present an up-to-date vaccination record. However, we reserve the right to refuse accommodation (without refund) if the property is fully booked or if the animal disturbs other guests.<\/p>

    Tip:<\/b> We have partnerships with nearby pet hotels so you can enjoy your holiday with peace of mind.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Are parties or events allowed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes, events are allowed (birthday parties, bachelor\/bachelorette parties, photo shoots, etc.), but only with prior authorisation.<\/b>We do not charge extra fees for the event itself, only the standard accommodation or space rental fee, but we need to coordinate dates to avoid conflicts with other guests.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Are there any noise restrictions? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    • Yes. To ensure everyone\u2019s rest, it is mandatory to keep silence from 11:00 p.m. onwards.<\/b>, especially in outdoor areas and patios.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Can I add an extra guest or a crib? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        • Extra guest:<\/b> There is an additional charge of \u20ac30 per night.<\/p><\/li>

        • Crib (for babies\/children):<\/b> There is an additional charge of \u20ac5 per night.<\/p><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          How can I send proof of payment or documents? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          • After making the payment and completing check-in, you must send a copy of the transfer (and your ID\/passport) to the email address reserve@casasupertubos.com<\/b> or to the mobile phone. +351 939 155 555<\/b>.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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            What are your contact details? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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            • Phone number:<\/b> +351 939 155 555<\/p><\/li>

            • Landline:<\/b> +351 262 782 000<\/p><\/li>

            • E-mail:<\/b> reserve@casasupertubos.com<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              AJUDA Perguntas Frequentes A que horas posso fazer o check-in e o check-out? Check-in: Das 15h00 \u00e0s 20h00.Check-out: At\u00e9 \u00e0s 11h00 (as chaves devem ser deixadas dentro do alojamento). Posso fazer o check-in depois das 20h00? Sim. Ap\u00f3s as 20h00, o check-in \u00e9 feito de forma digital (via v\u00eddeo e com um c\u00f3digo enviado por […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-1266","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/casasupertubos3.wiseweb.pt\/en\/wp-json\/wp\/v2\/pages\/1266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casasupertubos3.wiseweb.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casasupertubos3.wiseweb.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casasupertubos3.wiseweb.pt\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/casasupertubos3.wiseweb.pt\/en\/wp-json\/wp\/v2\/comments?post=1266"}],"version-history":[{"count":7,"href":"https:\/\/casasupertubos3.wiseweb.pt\/en\/wp-json\/wp\/v2\/pages\/1266\/revisions"}],"predecessor-version":[{"id":2892,"href":"https:\/\/casasupertubos3.wiseweb.pt\/en\/wp-json\/wp\/v2\/pages\/1266\/revisions\/2892"}],"wp:attachment":[{"href":"https:\/\/casasupertubos3.wiseweb.pt\/en\/wp-json\/wp\/v2\/media?parent=1266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}